Q: The number entered to log in to the app keeps saying “user not found”, what should I do?
Contact the customer support team at 877-723-7277.
Q: The OTP code won’t send to my phone, what should I do?
Wait two minutes, then try to resend the code by tapping ‘resend’. If this does not work, you can log in using your email and password by tapping ‘alternatives to connect’.
Q: There is a video that keeps popping up on the screen with a woman talking, how do I move past this without watching it?
At the bottom of each screen there is a ‘skip’ button. Tap skip to move on to the next section of the app.
Q: I am already enrolled in Ceras Health services, why is the app asking me to complete enrollment?
This enrollment is for the app, you can skip this step if you wish.